What is the GSK Clinical Support Help Desk?
Please use the below for support on a specific topic. You can reach a Clinical Support Help Desk Analyst by Phone, Chat or Email. The Rix Helpdesk is now part of the GSK Clinical Support Help Desk.| Support Name - Click to Sort by Support Name. | Support Description - Click to Sort by Support Description. |
|---|---|
| myLesson | The learning management system used by GSK to deliver web-based training to Investigator Site Staff. |
| Veeva Clinical Vault | Veeva Clinical Vault is a cloud enterprise content management platform that tracks critical information from product development to commercialization. It unifies clinical operations and data management systems including SSU (study start up), eTMF (Electronic Trial Master File), CTMS (Clinical Trial Management System), SRD (Safety Report Distribution) and CDMS (Clinical Data Management Suite) onto a single cloud platform, to optimize execution of clinical trials and ensure inspection readiness at all times. |
| Veeva CDMS | Redefines data management to help medtech clinical teams manage today's trials with agility and speed. The software unifies electronic data capture (EDC), auto-coding, and study data forms optimization, enabling complete control over trials configuration and management. |
| InForm/UMT |
The electronic case report form used for most GSK studies.
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| RAMOS | The system for registering subjects, reporting visits, and allocating study medication. |
| ITTM | Investigational Product (IP) shipments will have a Temperature Monitor (TempTracer) monitoring the internal temperature of a shipment of medication. |
| Disaster Event Support | During any type of disaster the CSHD can be a point of contact for Investigators. |
| ClinicalTrials.gov | FDA owned web-site listing all trials for all potential drugs in the US market for public access. |
| EudraCT | European version of ct.gov listing trials for all potential drugs for the EU market. |
| Compassionate Use | Supports external physician and primary care centre representative requests for compassionate use of GSK and ViiV Healthcare medicines. |
| GSK Study Register | A repository of data and information from GSK studies. The GSK Study Register includes protocol summaries, scientific results summaries, plain language results summaries, full protocols, analysis plans, clinical study reports, regulatory overview documents, patient level data for researchers, and full references for clinical and preclinical publications. |
| The Supported Studies Programme | Supported Studies are research conducted by an external Sponsor with GSK's support. These studies are also known as Investigator-Initiated Studies, Investigator-Initiated-Trials, Investigator Initiated Research or Investigator Sponsored Research. |
| Drug Returns and Reconciliation | Involves extracting container codes from one application to create a list of all medications dispensed to each site so CRAs can check the report output against what is remaining at the end of the clinical trial. The R&R Bot facilitates the completion of this tasks. |
| Azure SAS | Clinical Study Data entered in a Tabulation Model used for statistical analysis |
| Site2Test | Digitalizing the collection activities of samples at clinical sites in order to significantly reduce the time required between sample collection and lab result generation. |
| Paediatric Implementation Plan | PIP is necessary for the development of new chemical or biological entities and subsequent commercialization of the resulting medicinal product. |
| DCT Platform | The DCT Platform, powered by Medable, allows study teams to swiftly implement 3 DCT design elements (Telemedicine, eConsent, eCOA/ePRO) into study design, through in-house app configuration and unlimited licenses for study team members, sites and participants. |
| Medical Coding | Medical Coding is a tool designed to simplify the Medical Coder's work. It offers five coding suggestions for each verbatim entered, based on a Machine Learning (ML) algorithm developed by CluePoints. |
| GSK Vaccine – Account Application | A central web application to manage Users accesses to the Clinical Systems under the responsibility of the Clinical Systems Team. |
| GSK Vaccine - CRPT | A tracking and planning tool from protocol elaboration to statistical analysis and report for all Bio Clinical Studies that exist in e-Track. |
| GSK Vaccine - LSAF | Used by GSK Staff to produce SDTM and ADaM datasets and accessorily as repository for all SAS documents related to the development, testing and validations of studies by developers or Users, including statistical analyses. |
| GSK Vaccine - ATEAM/E-TDF | Electronic Temperature Deviation Form. |
| GSK Vaccine - MatEx | Excellence in material preparation for Clinical Trials |
| GSK Vaccine - VaccDict | Used to manage all formulations, treatments and asset numbers for GSK Vaccines studies |
| GSK Vaccine - SBIR | Source Data Base for Internet Randomization |
| GSK Vaccine - E-Clinipix | Used to collect pictures or documents related to GSK Vaccines Studies. |
| Virtual Provisioning Bulk Load Support for RAMOS | Creation of GSK accounts for Non Provisioned Users via the Bulk Loader |
You will only need one toll-free number to access the Help Desk.
Our Support will be provided in the following languages:
For more details,please review our Frequently asked questions and Different ways to contact the Help Desk. .
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