What is the GSK Clinical Support Help Desk?

This Help Desk provides a non-clinical, single point of contact for Investigator site staff and study teams to obtain application support during the set-up and conduct of clinical trials.

We also support requests for compassionate use of GSK and ViiV Healthcare medicines.

Please contact the GSK Clinical Support Help Desk if you have a support need with any of the following:

Support Name - Click to Sort by Support Name. Support Description - Click to Sort by Support Description.
RAMOS NG The system for registering subjects, reporting visits, and allocating study medication.
InForm The electronic case report form used for most GSK studies.
myLesson The learning management system used by GSK to deliver web-based training to Investigator Site Staff.
ClinicalTrials.gov FDA owned web-site listing all trials for all potential drugs in the US market for public access.
Compassionate Use Supports external physician and primary care centre representative requests for compassionate use of GSK and ViiV Healthcare medicines.
EudraCT European version of ct.gov listing trials for all potential drugs for the EU market.
Disaster Event Support During any type of disaster the CSHD can be a point of contact for Investigators.
GSK Study Register A repository of data and information from GSK studies. The GSK Study Register includes protocol summaries, scientific results summaries, plain language results summaries, full protocols, analysis plans, clinical study reports, regulatory overview documents, patient level data for researchers, and full references for clinical and preclinical publications.
Veeva Clinical Vault Veeva Clinical Vault is a cloud enterprise content management platform that tracks critical information from product development to commercialization. It unifies clinical operations and data management systems including SSU (study start up), eTMF (Electronic Trial Master File), CTMS (Clinical Trial Management System), SRD (Safety Report Distribution) and CDMS (Clinical Data Management Suite) onto a single cloud platform, to optimize execution of clinical trials and ensure inspection readiness at all times.
StudyOptimizer A web-based system used for tracking study recruitment.
Medidata Rave Is a cloud–based clinical data management system used to electronically capture, manage, and report clinical research data. It enables the user to record patient information (ie, visit, lab, and adverse event data) using forms that are customized for each study
The Supported Studies Programme Supported Studies are research conducted by an external Sponsor with GSK's support. These studies are also known as Investigator-Initiated Studies, Investigator-Initiated-Trials, Investigator Initiated Research or Investigator Sponsored Research.
Clinical Payments The system used by Primary Investigator’s to access and/ or query invoices/payments for Studies they are associated with.
Drug Returns and Reconciliation Involves extracting container codes from one application to create a list of all medications dispensed to each site so CRAs can check the report output against what is remaining at the end of the clinical trial. The R&R Bot facilitates the completion of this tasks.
GSK Cell and Gene Tracking platform A global Cell Orchestration application enabling the tracking of patients cells throughout the supply chain and manufacturing of Cell and Gene Therapy products
Azure SAS Clinical Study Data entered in a Tabulation Model used for statistical analysis
ITTM Investigational Product (IP) shipments will have a Temperature Monitor (TempTracer) monitoring the internal temperature of a shipment of medication
Paediatric Implementation Plan PIP is necessary for the development of new chemical or biological entities and subsequent commercialization of the resulting medicinal product.

You will only need one toll-free number to access the Help Desk.

Our Support will be provided in the following languages:


For more details,please review our Frequently asked questions and Different ways to contact the Help Desk. .