What is the GSK Clinical Support Help Desk?

This Help Desk provides a non-clinical, single point of contact for Investigator site staff and study teams to obtain application support during the set-up and conduct of clinical trials.

We also support requests for compassionate use of GSK and ViiV Healthcare medicines.

Please contact the GSK Clinical Support Help Desk if you have a support need with any of the following:

Support Name - Click to Sort by Support Name. Support Description - Click to Sort by Support Description.
RAMOS NG The system for registering subjects, reporting visits, and allocating study medication.
InForm The electronic case report form used for most GSK studies.
myLesson The learning management system used by GSK to deliver web-based training to Investigator Site Staff.
GSK Study Portal (GSP) A single web-based source of information for all GSK clinical studies (drug trials) pulling together information from various source systems (such as eTrack) into one place.
Electronic Document Exchange (eDX) A global web based application to enable the management and processing of electronic documents associated with execution of clinical studies.
ClinicalTrials.gov FDA owned web-site listing all trials for all potential drugs in the US market for public access.
Compassionate Use Supports external physician and primary care centre representative requests for compassionate use of GSK and ViiV Healthcare medicines.
EudraCT European version of ct.gov listing trials for all potential drugs for the EU market.
Zanamivir Request processing and management for the distribution of a non-marketed drug (IV Relenza) for compassionate use program.
Disaster Event Support During any type of disaster the CSHD can be a point of contact for Investigators.
GSK Study Register A repository of data and information from GSK studies. The GSK Study Register includes protocol summaries, scientific results summaries, plain language results summaries, full protocols, analysis plans, clinical study reports, regulatory overview documents, patient level data for researchers, and full references for clinical and preclinical publications.
Pharma TMF A Trial Master File (TMF) is the collection of documentation that allows the conduct of the clinical trial, the integrity of the trial data and the compliance of the trial with Good Clinical Practice (GCP) to be evaluated.
Veeva Clinical Vault Veeva Clinical Vault is a cloud enterprise content management platform that tracks critical information from product development to commercialization. It unifies clinical operations and data management systems including SSU (study start up), eTMF (Electronic Trial Master File), CTMS (Clinical Trial Management System), SRD (Safety Report Distribution) and CDMS (Clinical Data Management Suite) onto a single cloud platform, to optimize execution of clinical trials and ensure inspection readiness at all times.
StudyOptimizer A web-based system used for tracking study recruitment.
Medidata Rave Is a cloud–based clinical data management system used to electronically capture, manage, and report clinical research data. It enables the user to record patient information (ie, visit, lab, and adverse event data) using forms that are customized for each study
The Supported Studies Programme Supported Studies are research conducted by an external Sponsor with GSK's support. These studies are also known as Investigator-Initiated Studies, Investigator-Initiated-Trials, Investigator Initiated Research or Investigator Sponsored Research.

You will only need one toll-free number to access the Help Desk.

Our Support will be provided in the following languages:


For more details,please review our Frequently asked questions and Different ways to contact the Help Desk. .