What is the GSK Clinical Support Help Desk?

Please use the below for support on a specific topic. You can reach a Clinical Support Help Desk Analyst by Phone, Chat or Email. The Rix Helpdesk is now part of the GSK Clinical Support Help Desk.

Support Name - Click to Sort by Support Name. Support Description - Click to Sort by Support Description.
myLesson The learning management system used by GSK to deliver web-based training to Investigator Site Staff.
Veeva Clinical Vault Veeva Clinical Vault is a cloud enterprise content management platform that tracks critical information from product development to commercialization. It unifies clinical operations and data management systems including SSU (study start up), eTMF (Electronic Trial Master File), CTMS (Clinical Trial Management System), SRD (Safety Report Distribution) and CDMS (Clinical Data Management Suite) onto a single cloud platform, to optimize execution of clinical trials and ensure inspection readiness at all times.
Veeva CDMS Redefines data management to help medtech clinical teams manage today's trials with agility and speed. The software unifies electronic data capture (EDC), auto-coding, and study data forms optimization, enabling complete control over trials configuration and management.
InForm/UMT The electronic case report form used for most GSK studies.
Medidata Rave Is a cloud–based clinical data management system used to electronically capture, manage, and report clinical research data. It enables the user to record patient information (ie, visit, lab, and adverse event data) using forms that are customized for each study
RAMOS NG The system for registering subjects, reporting visits, and allocating study medication.
ITTM Investigational Product (IP) shipments will have a Temperature Monitor (TempTracer) monitoring the internal temperature of a shipment of medication.
GSK Vaccine - SBIR Source Data Base for Internet Randomization
GSK Vaccine - E-Clinipix Used to collect pictures or documents related to GSK Vaccines Studies.
Disaster Event Support During any type of disaster the CSHD can be a point of contact for Investigators.
ClinicalTrials.gov FDA owned web-site listing all trials for all potential drugs in the US market for public access.
EudraCT European version of ct.gov listing trials for all potential drugs for the EU market.
Clinical Payments The system used by Primary Investigator’s to access and/ or query invoices/payments for Studies they are associated with.
Compassionate Use Supports external physician and primary care centre representative requests for compassionate use of GSK and ViiV Healthcare medicines.
GSK Study Register A repository of data and information from GSK studies. The GSK Study Register includes protocol summaries, scientific results summaries, plain language results summaries, full protocols, analysis plans, clinical study reports, regulatory overview documents, patient level data for researchers, and full references for clinical and preclinical publications.
StudyOptimizer A web-based system used for tracking study recruitment.
The Supported Studies Programme Supported Studies are research conducted by an external Sponsor with GSK's support. These studies are also known as Investigator-Initiated Studies, Investigator-Initiated-Trials, Investigator Initiated Research or Investigator Sponsored Research.
Drug Returns and Reconciliation Involves extracting container codes from one application to create a list of all medications dispensed to each site so CRAs can check the report output against what is remaining at the end of the clinical trial. The R&R Bot facilitates the completion of this tasks.
GSK Electronic Cell Tracking System (eCellTS) A global Cell Orchestration application enabling the tracking of patients cells throughout the supply chain and manufacturing of Cell and Gene Therapy products
Azure SAS Clinical Study Data entered in a Tabulation Model used for statistical analysis
Paediatric Implementation Plan PIP is necessary for the development of new chemical or biological entities and subsequent commercialization of the resulting medicinal product.
GSK Vaccine – Account Application A central web application to manage Users accesses to the Clinical Systems under the responsibility of the Clinical Systems Team.
GSK Vaccine - CRPT A tracking and planning tool from protocol elaboration to statistical analysis and report for all Bio Clinical Studies that exist in e-Track.
GSK Vaccine - LSAF Used by GSK Staff to produce SDTM and ADaM datasets and accessorily as repository for all SAS documents related to the development, testing and validations of studies by developers or Users, including statistical analyses.
GSK Vaccine - ATEAM/E-TDF Electronic Temperature Deviation Form.
GSK Vaccine - MatEx Excellence in material preparation for Clinical Trials
GSK Vaccine - VaccDict Used to manage all formulations, treatments and asset numbers for GSK Vaccines studies
Virtual Provisioning Bulk Load Support for RAMOS NG Creation of GSK accounts for Non Provisioned Users via the Bulk Loader

You will only need one toll-free number to access the Help Desk.

Our Support will be provided in the following languages:

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For more details,please review our Frequently asked questions and Different ways to contact the Help Desk. .



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